Taking the next step in the scheduling process, this recorded webinar-class takes the full leap into using WFM automation for day to day workforce planning. It looks at how an advanced WFM tool can make center life easier and scheduling more dynamic – along with tips and techniques on getting optimized schedules in an efficient way.
Here Dave Hoekstra, WFM Evangelist at Calabrio, teaches how to schedule for different shift types and for agents working with multiple skills and channels in a day, at a more detailed time interval.
There will be an open Q&A at the end for you to include any of your questions around automated scheduling or to explore any challenges or use cases you are currently experiencing.
The Welcome to Scheduling School series is designed to cover all aspects of the scheduling process, both in moving from simple to advanced scheduling processes to understanding the impact of scheduling on business needs and actions, and the questions that management needs to be asking. You are welcome to any and all of the webinar-classes that you feel are relevant to you.
About the Speakers
Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.