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The Forrester Wave™: Workforce Optimization Platforms 2021

Learn about the nine WFO providers that matter most and find out how they were ranked by Forrester Research.

What are your greatest requirements when it comes to a WFO solution and partner? Select the right vendor for your needs. 

In the new Wave report, Forrester evaluated vendors by 31 criteria, categorized by current offering, strategy and market presence. Calabrio received the highest score possible in ten criteria, including interaction recording, integrations, performance management, AI and ML, innovation roadmap, and supporting products and services. 

Download the new Workforce Optimization Platforms Wave Report today to see Forrester Research's full evaluation of the top eight WFO providers. Find out how they stack up against each other for different product and vendor areas. 

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