Fill out the form to download the Forrester Case Study.

Fill out the form to download the Forrester Case Study.

Switching WFO Software to Calabrio ONE led to an ROI of 546%

- 2018 Forrester Total Economic Impact Case Study

When deciding if it’s time to switch up your contact centre technology stack, it’s critical to identify the cost, benefit, flexibility, and risk factors that affect your investment decision.

Forrester Total Economic Impact (TEI) of Calabrio ONETo assess the impact of changing to Calabrio ONE, Forrester used their Total Economic Impact™ (TEI) framework to identify the ROI of changing workforce optimisation software in a financial services company.

They interviewed Calabrio stakeholders and Forrester analysts, conducted an in-depth customer interview, obtained data on costs, benefits and risks, and constructed a financial model based on their interviews.

This in-depth report highlights how switching to Calabrio ONE helped a financial services company with 700 agents:

  • Improve handle time by 20%
  • Double adherence to 95% 
  • Achieve a ROI of 546%

 

Download the full Forrester report to evaluate the potential financial impact of the Calabrio ONE solution within your own organisation.

 

Calabrio ONE

IMPROVED HANDLE TIME BY 20%

Calabrio ONE

DOUBLED ADHERENCE TO 95%

Calabrio ONE

ACHIEVED A 546% ROI

Simple. Smart. That’s Calabrio ONE.

Calabrio is revolutionising the way enterprises engage their customers with Calabrio ONE, a unified workforce optimisation (WFO) and employee engagement suite—including call recording, quality management, workforce management, customer interaction analytics, and advanced reporting—that records, captures and analyses customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

© Calabrio, Inc.
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