The Return on Investment of Calabrio ONE | Forrester Total Economic Impact Report

When deciding if it’s time to switch up your contact centre technology stack, it’s critical to identify the cost, benefit, flexibility, and risk factors that affect your investment decision.

To assess the impact of changing to Calabrio ONE, Forrester used their Total Economic Impact™ (TEI) framework to identify the ROI of changing workforce optimisation software in a financial services company. They interviewed Calabrio stakeholders and Forrester analysts, conducted an in-depth customer interview, obtained data on costs, benefits and risks, and constructed a financial model based on their interviews. This in-depth report highlights how switching to Calabrio ONE helped a financial services company with 700 agents:

Improve handle time by 20%
Double adherence to 95%
Achieve a ROI of 546%

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Whitepaper & Reports

Switching to Calabrio ONE led to an ROI of 546%

Forrester Total Economic Impact Case Study

When deciding if it’s time to switch up your contact centre technology stack, it’s critical to identify the cost, benefit, flexibility, and risk factors that affect your investment decision.