webinar on-demand

Expert Panel: Capitalizing on the State of the Cloud Contact Center in 2021

As the pandemic dramatically accelerated digital transformation (DTX) in the business world — cramming an estimated 5+ years of DTX into just a few months — the contact center world crossed a major inflection point: With 3 in 4 contact centers now using full or partial cloud solutions, the next phase of the cloud-powered contact center is here.
Calabrio’s original research, State of the Contact Center 2021, is based on a survey of 273 contact center managers in three major global markets throughout a variety of industries. Findings reveal what is next in this new, cloud-smart era. Seven key learnings are presented and discussed by our expert panel including: 

  • How: How contact centers are moving from reactive to proactive cloud strategies — building cloud-powered solutions around their strategic priorities, instead of in reaction to urgent needs.

  •  Why (and why not): The key drivers of cloud-smart contact centers — and the remaining barriers to full cloud migration.
  • What: What contact centers are doing with cloud-powered solutions — enhancing employee engagement to creating next-gen customer experiences — to gain strategic, future-proof advantages.
  • Actionable guidance: Talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business.

This Expert Panel virtual event is part of our thought leadership series and encouraged interaction with our experts. 

Evan Kirstel

With 25+ years of management leadership, executive sales, alliances and biz dev experience in internet, telecom and IT, I coach, guide, engage and collaborate to help you drive social media visibility & engagement for proven social selling bringing real ROI to you and your business.

Top 10 most mentioned/re-tweeted by CMOs and CIOs and have been recently named one of the most influential B2B marketeer in the US.

Priya Nihalani

Dr. Priya Nihalani is a product leader for enterprise Analytics and Reporting solutions. The first decade of her career focused on research and design of high stakes data visualizations for the United States Air Force and Harvard University. Today she specializes in synthesizing customer pains with data science for creating valuable, intuitive, and powerful reporting solutions. Her passion lies in unlocking the power of technology to improve how we engage with our work on an everyday basis.

Tomas Taesler

Tomas Taesler is the Product Line Manager for WFM at Calabrio. Tomas drives the development and commercial success of our WFM product line as an integral part of the Calabrio ONE suite. Tomas draws on more than 20 years of experience from contact center management and software product management of customer information systems. Tomas holds a M.Sc. degree in Computer Science and Engineering from Lund Institute of Technology after which he completed the program for Business Administration and Management for graduate engineers at the Institute.

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