In a recent Gartner survey, nearly 75% of organizations said their top challenge in the upcoming year is providing smooth customer support across channels. According to the report, “The diverse range of customer service touchpoints has resulted in disconnected customer experiences and increased cost. Application leaders responsible for customer service need to equip customer service representatives with the necessary tools and skills to deliver seamless customer journeys."
With increased communication channels and customer expectations, it can be hard to know what resources your agents need to provide positive service experiences. This Gartner report provides insights on which tools your agents need and how to use them to create a consistent and connected customer journey.
In this report, you will learn:
Download this complimentary report to learn how you can provide seamless, connected and more efficient customer support across channels.