On-Demand Webinar
Enhancing the Customer Experience with Amazon Connect and Calabrio ONE
Customer expectations are higher than ever. That, paired with the new challenges contact centers face today, can be difficult to adjust to. Exceptional customer and brand experience have become the expectation.
Customers are at the center of everything you do—that is no different for AWS and Calabrio. Together, Amazon Connect and Calabrio ONE help deliver the experience your customers expect.
In this on-demand webinar, you'll learn:
- Why elevating customer experience has become a must.
- The key challenges contact centers face today.
- How to enhance customer experience with Amazon Connect and Calabrio ONE.
- How other brands have taken their customer experience to the next level.
Dave Hoekstra
Product Evangelist at Calabrio
Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.
Michael Litz
Senior Solutions Architect at AWS
Michael works with customers who specialize in developing and delivering software products. He has over twenty years of proven experience in leading product, development, and solution teams. Michael has been in a broad range of technical roles throughout his career but is most passionate about collaborating with stakeholders to identify solutions that help them deliver the most value. Michael was an early cloud adopter and evangelist; leading many projects to implement and integrate SaaS and cloud-based solutions.
Access the on-demand webinar by completing the form below.