How Are Leading Contact Centers Turning Forced Changes Into Future-Ready Strategies?
COVID-19 has rapidly accelerated shifts in workplace flexibility, customer experience and agent engagement. Those changes aren’t temporary. For contact center managers, this is both an opportunity and a challenge.
Calabrio surveyed 300 contact center professionals in the United States and the United Kingdom to learn what this evolved world looks like for their organizations.
Download The State of the Contact Center: Embracing the Evolving World of Work to learn:
- How the contact center has changed—permanently
- How the pandemic is driving a new customer experience mindset
- How the changing workplace has driven demand for contact center analytics
- How workplace flexibility will evolve and standardize
- And much more!
This study was commissioned by Calabrio through Ravel. The study of 300 U.S. and U.K. based contact center managers was carried out in May 2020.
