Research Report

The State of the Contact Center:

Embracing the Evolving World of Work

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73% of Contact Center Leaders Expect the Contact Center Workplace to Look Very Different Post Pandemic

To find out what the evolving world of work will look like for the contact center, Calabrio surveyed 300 contact center professionals from a broad range of industries across the U.S. and U.K.Cover of The State of the Contact Center Report 

Download The State of the Contact Center: Embracing the Evolving World of Work to learn:

  • How customer expectations have changed— permanently
  • Which 7 key trends will define the contact center of tomorrow
  • What technologies forward-thinking contact centers are using to respond faster to changing conditions and learn more about their customers and agents

Download the report now to learn how other contact center leaders are taking a proactive approach to this evolving world of work.

This study was commissioned by Calabrio through Ravel. The study of 300 U.S. and U.K. based contact center managers was carried out in May 2020.