Calabrio 2024 Summer Release

June 18 & 20 | Multiple Time Zone Options Available

Lazy Days, Smarter Ways: Calabrio’s Summer of AI Innovation

Splash into all-new Calabrio ONE features in our free-to-attend 2024 Summer Release webinar.

Join our panelists as we discuss how you can elevate customer interactions by seamlessly engaging with contact center agents—delivering satisfaction anytime, anywhere. Unify your contact center data with a single interface and harness the power of embedded AI-driven analytics that transform insights into revenue-boosting action!

Why you should attend:

  • Get the latest look at the 2024 Calabrio ONE roadmap
  • Explore the exciting new releases
  • Discover how Calabrio's leveling up reporting in 2024!

Don’t miss out on all the latest Calabrio ONE updates! Save your spot today!

Dave Hoekstra
Product Evangelist, Calabrio

Dave Hoekstra has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.

Terri Kocon
Software Product Marketing Manager, Calabrio

Terri Kocon is a Software Product Marketing Manager for Calabrio with 20+ years of industry experience spanning product marketing, channel marketing and digital marketing in the high tech industry. Terri leverages her unique skill set and technical knowledge to translate the capabilities of SaaS-based and on-premises solutions into effective product messaging and go-to-market plans across various channels and audiences.

Jennifer Docken
Product Marketing Manager, Calabrio

Jennifer Docken joined Calabrio’s product marketing team as the QM Product Marketing Manager in 2021. She is an experienced B2B marketer and brings with her 10+ years of marketing experience across multiple industries.  She is innovated minded with a strong drive to understand customer constraints and how to break down barriers. She strives to better understand the pressures put on the modern Contact Center and how to drive customer satisfaction and agent engagement. She has added the analytics product line under her jurisdiction, which just makes sense. QM and Analytics goes hand in hand like, peanut butter and Jelly. She is looking forward to bringing all the cool things to market that are in the roadmap for both QM and Analytics.

Florian Garnier
Product Marketing Manager, Calabrio

Product Marketing Manager, Calabrio As the Product Marketing Manager for WFM at Calabrio, Florian matches extensive experience in the contact center space with a unique bilingual worldview that gives a distinctive take on contact center challenges and technology. A contact center veteran with years of experience helming WFM teams, Florian loves to share his knowledge with other CX professionals. He can often be found walking the beach with his family hunting shells, playing guitar, or even flying an occasional airplane, but his inspiration is found in his wife and daughter. A quick "Bonjour!" to Florian will have him reminiscing of his Mother’s French cuisine.