It allows you to make an emotional connection with your customer and helps you stand out above the competition. But are you looking in the right places to fine-tune your brand story?
There’s a new focus on using the contact center to interpret and disperse customer touchpoint data to the rest of the business. These real-time customers interactions can reveal more about your brand and how you fit into customers’ lives than VoC surveys or market research.
Download our ebook Customer Love Your Finely Crafted Brand Story— Or Do They? to learn: