COVID-19 has disrupted nearly every aspect of normal workforce management, forcing companies to be more nimble in handling employee needs. Few companies have been spared from this dramatic shift, but some have taken it as an opportunity to lead in an evolving world.
Join us on Thursday, May 28 at 10am ET / 3pm BST as two Calabrio customers share lessons learned and offer insights to help your organization.
Our customer panel, moderated by Calabrio's Dave Hoekstra, will cover:
Sign-up for the webinar to hear directly from contact center leaders how they're handling the challenges in their contact center, and to have an opportunity to ask the panelists your questions.
Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.