White Paper & Reports

Are You Listening? The Truth About What Customers Want in a Digital World

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New Research on How Technology Affects Customer Loyalty

Artificial intelligence (AI) is changing the entire business landscape and companies implementing AI solutions are recognising operational efficiencies across the organisation, including within their customer service departments.

But how do customers view this increased investment in technology? While rapid innovation is critical to maintaining a competitive edge, has the focus been placed too squarely on emerging technologies versus delivering exceptional customer experiences?

In Calabrio’s latest research report, Are You Listening? The Truth About What Customers Want in a Digital World, learn from 3,000 consumers in the U.K. and U.S. about the customer experience and what motivates customer loyalty.Cover of Are You Listening? The Truth about What Customers Want in a Digital World

Download the report to learn:

  • What one factor above all else motivates customers to stay loyal to your organisation
  • When customers prefer interacting with technology and when they want to be able to reach a human
  • How to build a contact centre technology stack focused on improving the customer experience

You’ll also learn how to turn every interaction into data you can use to learn about customer wants and needs quickly, gather the insights you need to solve problems and take direct customer feedback to every department across the organisation.