In this webinar-on-demand, Head of Solutions Engineering for EMEA at Calabrio, Charlie Snedden reveals research undertaken by Calabrio with over 1,000 C-Suite executives in the U.S. and U.K. The Customer Data Too Often Overlooked by the C-suite: Why Contact Centre Analytics is Key to Identifying Opportunities for Growth uncovered that, overall, companies are relying on limited data points and are struggling to gain a holistic view of their customers. You’ll learn what factors executives say compel change in their organisations and the data sources they are relying on to inform their decisions.
You will hear:
You’ll also learn the five steps that your organisation can take to transform your contact centre into a key source of customer insights and a driver of business change.
Head of Solutions Engineering – EMEA, Calabrio