New Research Aligning Contact Center Operations With What Customers Want - Right Now
Automation and digital transformation efforts within the contact center space are beginning to align with the future needs of customer expectations. As new best practices come to light - what can your contact center be doing to not fall behind?
In the 2019 CCW Market Study: Contact Center Success In The Automation Age, CCW Digital surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals about what they are doing to achieve their contact center goals—and the challenges they face along the way.
Read the report to learn:
- What the biggest contact center performance challenge is - according to 80% of participants
- Three emerging metrics that are gaining traction in the contact center space
- The percentage of participants that say using AI to improve efficiency will be a priority in 2019
