White Paper & Reports

Stepping Up to the Secure Cloud

Thinking of Moving Your Contact Center to the Cloud?

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Security concerns used to prevent contact centers from moving to the cloud. Now, it’s a reason to switch. Find out why.

A recent survey of more than 2,000 cloud security professionals by Intel Security discovered that businesses are rapidly shifting sensitive data and business-critical functions to cloud-based solutions. In fact. In fact, 83 percent of all data center traffic will be cloud-based by 2019.

Many contact centers are making the move as well. Only 44 percent of contact centers still operate purely on-premises—down from 80 percent in 2015.* 

If you're considering moving to a cloud-based or hybrid cloud solution for your contact center, download Stepping Up to the Secure Cloud to learn:

  • Why contact center cloud adoption is accelerating
  • How cloud-based data security mechanisms actually improve security over on-premises solutions
  • What six best practices to look for in a contact center technology provider to maximize contact center cloud security

You'll also discover why moving to a cloud-based contact center is a cost-effective way to guarantee system availability—and ensure a seamless customer experience.  

* Cisco Global Cloud Index: Forecast and Methodology, 2015–2020