Every day, your team of contact center agents field questions, solve issues and act as brand ambassadors for your organization. When a customer is unhappy, a great agent has the ability to turn the entire experience around and win loyalty.
Recently, Calabrio teamed up with research consultancy Morar to survey over 1,000 contact center agents in the U.S. and the U.K. to find out how contact center agents are doing in the age of customer experience. The answer—not great.
Download our exclusive Health of the Contact Center research report to learn:
Read The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era report now to learn how you can better empower your agents to provide the outstanding service that your customers expect.
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