White paper & Reports
New Study Reveals Increased Pressure on the Front Line
A recent study of 1,000 agents found that the age of customer experience is affecting contact center agents.
Do Your Agents Have What They Need to Serve Customers?
Every day, your team of contact center agents field questions, solve issues and act as brand ambassadors for your organization. When a customer is unhappy, a great agent has the ability to turn the entire experience around and win loyalty.
Recently, Calabrio teamed up with research consultancy Morar to survey over 1,000 contact center agents in the U.S. and the U.K. to find out how contact center agents are doing in the age of customer experience. The answer—not great.
Download our exclusive Health of the Contact Center research report to learn:
- What contact center agents report is the most challenging aspects of their jobs
- How the trend towards self-service is actually making an agent's job harder
- Why 35 percent of contact center agents are currently considering leaving their jobs
Read The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era report now to learn how you can better empower your agents to provide the outstanding service that your customers expect.
Fill in the form to see the complete report.