As cloud adoption rapidly accelerates, contact centers are considering making the jump from on premise to the Cloud to increase their workforce optimization suite (WFO) capabilities.
However, many companies want to learn more about the security, functionality and accessibility of such a move before they commit.
Watch the webinar on demand, Are You Afraid of the Cloud? Why Your Journey to the Cloud is Not as Scary as You Think, to learn:
- Major benefits of moving to the cloud (and risks of not moving)
- Deployment options available for your move (cloud or hybrid)
- How Calabrio customer Radial, a bpost company, has created best in class customer service using a cloud Workforce Optimization suite
This webinar is a must-attend for contact center leaders and IT teams curious about making the jump to the cloud.
ABOUT THE SPEAKERS
Nicole Price, Customer Experience Manager, Radial, a bpost company
Nicole Price has been in the eCommerce industry for 8 years, beginning with eBay, and now with Radial, a bpost company. As the customer experience manager, Nicole oversees quality management, voice of the customer, and customer experience analytics. She is passionate about closing the gap between current-state customer service and desired future-state customer service, using Six Sigma methodology, technology enhancements, and coaching/quality techniques to create best in class customer service.
Loila Mickelson, Product Owner, Calabrio
Loila represents the voice of the customer in her role as product owner at Calabrio. Her extensive background in software development and call center management provide a unique blend of skills which are well matched to deliver WFO solutions to Calabrio customers. Her passion is “getting it right” by designing workflows, intuitive user interfaces, and software requirements that make work easier, more predictable, and are centered on the customer experience.
