Cloud is taking over the world of technology, no one buys software any longer. It is no longer a question if you need to think of cloud, rather, when are you going to move to cloud. It solves problems, makes life easier, make projects faster. Are you ready?
Join Hussein and Hassan in this discussion around this topic and how to plan this within your own operations.
With more than 20 years’ experience in the contact centre field. For the last seven years, Hussein has been with Calabrio delivering projects in the EMEA region. Before joining, Hussein spent 13 years in the contact centre world, especially BPO. He was a director of operations and support functions. He has many years’ experience managing WFM teams, managing quality assurance, training, BI and Business improvement. Hussein has supported clients and organizations like Microsoft, Cisco, Vodafone, Netgear, TomTom, SiriusXM, among many other organizations, across 13 different languages
Over 10 years of experience in contact centers operation, Customer experience and analytics. Worked in global companies like Careem and Convergys focusing on Quality, Training, Performance management and Customer Excellence.
Bastien Le Priol is a Technical Product Marketing Manager at Calabrio on a mission to share the benefits of new IT infrastructure technology and integration innovation. His previous roles as Project Manager and WFM Consultant focused on the improvement of operational efficiency within contact centres in Europe and globally, engaging all stakeholders of the customer experience value chain.