Twelve months ago, 80% of organizations primarily housed their contact center technology on-premises. That number is down to 58%, and will fall to just 44% in the next 12 months. It’s clear that the cloud is rapidly changing the technology landscape for contact centers.
Download CCIQ’s Executive Report on Contact Center Technology, sponsored by Calabrio, to identify key technology challenges, discover industry benchmarks, and find out more about the cloud technology marketplace.
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