Right People, Right Place, Right Time
Workforce management (WFM) is at the core of ensuring companies connect with their customers when and where they need them. Creating outstanding customer experiences is vital for companies to maintain a competitive advantage. Workforce management makes this a reality with the optimization of employee productivity through strategic, engaging planning processes.
Yet, customer expectations and business needs keep rising. Many of the companies we work with must manage growing demands in terms of opening hours, response times and first-contact resolutions, paralleled with increasing omnichannel complexity. Cutting-edge WFM software is essential to meet such conditions and customer expectations.
Watch the demo to learn how Calabrio Teleopti Workforce Management can help you:
- Forecast and plan upcoming work volumes to meet demand
- Analyze and improve real-time and historical performance and agent activities
- Empower and involve employees for aligned planning processes
- Notify workforce of updates with clear communication channels
- Train and develop the competency of employees
Find out how Calabrio Teleopti WFM enables you to take control of all elements in planning and managing your customer service workforce.
