Hear from Calabrio CEO & President Tom Goodmanson with special guest, Customer Experience Futurist, Blake Morgan as they discuss research from Calabrio's State of the Contact Center 2022 report and the future of the industry.
Now in its fourth year, discover how winners of the analytics competition are leveraging the power of Calabrio Analytics to unearth new customer and employee insights. Winners share $100,000 in prize money to use in their contact center initiatives.
To conclude, we announce our 2022 CX warriors in an engaging ONE Awards ceremony. From The Data Explorer to The Brand Guardian, learn from companies charting the future of agent and customer engagement using Calabrio ONE.
Tom Goodmanson is the president and CEO of Calabrio, the global customer experience intelligence company that builds software to enrich human interactions. Since 2008, Tom has led Calabrio’s vision, culture and growth to 700 employees today, helping more than 6,000 customers around the world engage with and understand their customers. A long-time supporter and board member for Habitat for Humanity Twin Cities, Tom brings to Calabrio his generous spirit and a passion for driving social progress and positive change by investing in others, championing local businesses and supporting philanthropic causes. He currently sits on the board of The Nerdery, is a past chairman of Winland Electronics and a past board member of Virteva.
Blake Morgan is a Customer Experience Futurist. She's a bestselling author and was recognized globally as one of the top 40 female keynote speakers. Her book, The Customer of the Future was recognized by "Business Insider" as one of the top 20 books executives are reading to deal with COVID-19. She lives with her husband, their two kids and two dogs in Calabasas, CA.