If you regularly use a manual, spreadsheet-based approach for contact center forecasting, scheduling and management, you probably know how time-consuming and complicated it can be.
And it may also be hurting your bottom line. Studies show resource-related costs account for the majority of a contact center’s full operating budget, so how you plan, schedule and manage those resources can make or break your budget.
Download Workforce Management — 4 Reasons to Break Free from the Spreadsheet Ball and Chain to learn why WFM technology can help you:
You’ll also learn how today’s cloud and software-as-a-Service (SaaS) deployment options make it easier for companies to install and maintain their WFM technology.