White Paper
Better Serving Citizens Through Workforce Management
Whether someone reports a broken traffic light to a 3-1-1 number or requests a new parking permit, citizens want an immediate response.
State and local agencies must ensure their citizen-facing teams are staffed with employees who can respond to every citizen’s needs.
This desire for high-level service has heightened during the COVID-19 pandemic. Many citizens are wary of visiting physical offices, so they expect channels like call centers, web chats and social media to quickly address their questions and concerns.
Download the White Paper to learn:
- How cloud-based tools can provide a more effective, efficient citizen experience
- Methods to improve the citizen experience through the strategic use of workforce management technologies
- Why ensuring that your citizen-facing teams are staffed with employees who can respond to every citizen’s needs is critical
By using these tools as part of an effort to improve citizen and employee satisfaction, government agencies can save money while keeping citizens well-informed.
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