Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers.
Watch the webinar on demand and hear Brad Snedeker discuss:
- best practices to help maximize agent engagement, productivity and the flexibility to adapt quickly to changing conditions
- how to automate routine administrative tasks
- how to set appropriate goals for agent adherence
- the intersection of flexible scheduling and cross channel use
Are you ready to meet the needs of today’s rapidly evolving contact center environments and become the employer of choice?
Fill out the form and watch the webinar to find out.
