Workforce Management is not just about driving costs down for your organization. Not only does it have a significant impact on agent engagement, it is also about helping other departments understand how “WFM metrics” impact both the cost and quality that frame the greater customer experience.
Watch the webinar to learn how to grow your realm of influence in your organization and how our workforce management platform can help you achieve faster growth.
As the Product Marketing Manager for WFM at Calabrio, Florian matches extensive experience in the contact center space with a unique bilingual worldview that gives a distinctive take on contact center challenges and technology. A contact center veteran with years of experience helming WFM teams, Florian loves to share his knowledge with other CX professionals. He can often be found walking the beach with his family hunting shells, playing guitar, or even flying an occasional airplane, but his inspiration is found in his wife and daughter. A quick "Bonjour!" to Florian will have him reminiscing of his Mother’s French cuisine.