Give Yourself an Unfair Customer Experience Advantage
According to Calabrio’s Evolved World of Work survey of contact centre professionals, 84% believe the pandemic permanently elevated the importance of the contact centre for their business and 57% saw a stronger need for customers to ‘feel heard’ by brands.
Calabrio has partnered with James Dodkins, the CX Rockstar, to offer scholarships to the online version of his popular customer experience course and certification. Apply for your free place learning all the tools and techniques that you can implement immediately to improve customer experience in your contact center.
During the on-demand online course, you’ll learn how to:
- Connect with your customers at a deeper level
- Look at your business from the ‘outside-in’ and understand your customers’ true needs
- Map the customer journey, identify places to improve and learn how to deliver Successful Experience Outcomes
At the end of the course, you’ll have a one-to-one call with James where you’ll go over what you’ve learned and earn the right to be known as an Accredited Customer Experience Specialist.
Apply now to be considered for a sponsorship to the CX Rockstar Customer Experience Training and Certification course.
James Dodkins
CX Expert
James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a ‘Customer Experience Rockstar’.
Accredited Customer Experience Specialist (ACXS) Certification Course
The ACXS certification is a CX training and certification program designed for customer experience professionals who want to learn powerful, simple and immediately impactful tools, techniques, frameworks and mindsets that will help them radically improve the experience that their company delivers to their customers. This exclusive program is a globally recognised certification accredited by The Academy of Customer Experience and BP Group.
