LIVE WEBINAR
Analytics & AI: How to Step Out of the Unknown
July 18 & 26 | Select your preferred time on the form
Using Analytics to Address the Unknowns and Drive a Better Customer Experience.
In a recent global survey, 83% of global contact center managers say they have the analytical problem-solving tools they need, however, less than half of these managers say they’re seeing the benefits from analytics, AI, and ML. Something has to change. By leveraging Calabrio Analytics, you too can understand the potential of AI and Analytics to achieve so much more. Get the edge by addressing the unknowns in your business and driving better customer experiences.
Join Kyle Smaagard as he challenges the way you think about analytics and how analytics can augment human work and decisions.
In this webinar, we will cover:
- What is AI and what are the latest trends with this technology?
- What does the future hold? Is AI taking over?
- How can I get started and apply it to my business?
Sign up for the webinar to find out how AI plays into all of this—make your data work for you to help you work smarter.
Kyle Smaagard
Technical Program Manager – Machine Learning & AI
As the leader of Calabrio's Machine Learning & Rapid Prototyping team, Kyle has had the unique opportunity to be on the cutting edge of technology at Calabrio for the last 4 years.
An expert in the business applications of AI/ML, Kyle focuses on bringing value to Calabrio's customers and helping them find exceptional results in their customer experience strategy. With over 16 pending patents, the Calabrio ML team continues to bring new and exciting ideas that set the standard for workforce engagement management (WEM).
Jennifer Docken
Product Marketing Manager, Calabrio
Jennifer Docken joined Calabrio’s product marketing team as the QM Product Marketing Manager in 2021. She is an experienced B2B marketer and brings with her 10+ years of marketing experience across multiple industries. She is innovated minded with a strong drive to understand customer constraints and how to break down barriers. She strives to better understand the pressures put on the modern Contact Center and how to drive customer satisfaction and agent engagement. She has added the analytics product line under her jurisdiction, which just makes sense. QM and Analytics goes hand in hand like, peanut butter and Jelly. She is looking forward to bringing all the cool things to market that are in the roadmap for both QM and Analytics.