Upcoming Webinar:
How to Activate the Agent of the AI-Fueled Future
October 19, 2023 - Offered in Multiple Time Zones
Did you know that 70% of contact center leaders expect there to be MORE agents in 5-10 years—not less?
Calabrio surveyed 400 contact center managers from 10 countries, 4 age groups, and 6 industries on the emerging trends, challenges, and expectations for agents and operations in an AI-fueled future. We just released the results in our new report, State of the Contact Center: Activating the Agent of the Future.
Join us for a webinar to discuss the results of our research—and find out how your organization can prepare for the AI-fueled contact center that will be here before you know it.
Our panel of experts will discuss
- Where AI is going to take over the contact center—and where agents are still best
- Who the new agent workforce will be in the AI-fueled contact center
- What best practices for skills development and training you’ll need to develop those agents
- How to leverage AI as a catalyst for productivity
Want to learn what this research means for your contact center? Register now.
Juanita Coley
The Contact Center Whisperer
& CEO and Founder of Solid Rock Consulting
Juanita Coley is best known as the “Contact Center Whisperer” the CEO and Founder of Solid Rock Consulting. Solid Rock Consulting is a workforce management consulting firm. We are the people brands call to elevate and scale their customer experience. Juanita has worked with some of the leading tech brands like Google, Zoom, Five9, NICE etc.
Matt Agone
Manager, Data Science
Paychex
Matt has been working in Data Science at Paychex since 2015. His team builds AI tools to offer data-driven decisioning to both external clients and internal partners, including service operations. Matt began his career at Paychex in a call center in 2010.
Magnus Geverts,
VP, Product Marketing,
Calabrio, Inc.
Magnus Geverts has over two decades of experience in the workforce engagement management and customer service space, working in a mix of roles and departments across the world: from consultancy to Development to Sales and Business Development. Today, Magnus oversees Calabrio’s product marketing efforts to educate and excite new and existing customers about all the capabilities of the Calabrio ONE Workforce Performance suite to empower agents, users, and contact centers as brand guardians.
Ed Creasey
Director, Global Pre-Sales
Calabrio, Inc.
Ed Creasey is Calabrio’s Director of Global Pre-Sales for the International market. He brings 30 years’ of experience in the Contact Centre and Customer Experience industry. Ed has worked in pre-sales, consulting and operations across a wide range of organizations and market sectors, throughout the world. He has been delivering thought leadership and leading pre-sales and consulting teams for Analytics, Employee Engagement, CX, and Robotics. He has a passion for engaging audiences, helping customers solve their business problems, and delivering happy, reference-able clients who receive a rapid return on their investment.