It takes more than unlimited donuts and calling contests to keep the best agents at your contact center. But studies show that compensation increases and promotional opportunities aren't the answer either.
Instead, best-in-class contact centers are turning to Workforce Engagement Management (WEM) to make agents jobs easier and show them the value of their work.
Watch the webinar on demand to dig deeper into what it takes to engage your contact center agents.
You’ll learn:
- Why executives are increasingly focusing on agent engagement as a critical KPI
- 5 strategies for enhancing agent engagement
- Actionable steps contact center leaders can take for better agent engagement
This webinar is a must-attend for any contact center or customer service leader charged with increasing customer experience in the organization.
ABOUT THE SPEAKER
Kat Worman, Product Owner, Workforce Management
Kathie “Kat” Worman has been working in the contact center industry longer than she cares to admit! With more than 20 years of experience, Kat has held numerous contact center positions including management, data analysis, strategic operations, and service level planning. Prior to joining Calabrio, Kat was a principal consultant specializing in the implementation of process and applications within the contact center. She has provided consulting services to Fortune 500 companies throughout North America, Europe and Australia. Kat specializes in partnering with key stakeholders and workforce planning teams to deliver unique solutions to contact center challenges.
