Webinar On Demand

Scheduling School: Advanced Techniques Scheduling with Agents & Business in Mind

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Having previously established the core concepts of scheduling and automating the planning process, in this recorded webinar-class it’s time to get creative. Things are running smoothly in your center, they are stable and set, but how to leverage schedules to simultaneously fill gaps and make agents’ lives easier? Dave Hoekstra, WFM Evangelist, explores how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules. Let’s fit the schedule to company and agent needs.

The Welcome to Scheduling School series is designed to cover all aspects of the scheduling process, both in moving from simple to advanced scheduling processes to understanding the impact of scheduling on business needs and actions, and the questions that management needs to be asking. You are welcome to any and all of the webinar-classes that you feel are relevant to you.

About the Speakers

Dave Hoekstra
WFM Evangelist

Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.