Analyst Report
ISG Buyers Guide™ for Agent Management 2024
Leading Assessment Names Calabrio an Exemplary Provider
“Calabrio’s Exemplary showing in the ISG Buyers Guide™ for Agent Management is due to years of effort building analytic systems that demonstrably improve agent performance, helping them do their best work to serve customers,” says Keith Dawson, Director of Research, Customer Experience, ISG Software Research. “Our findings reflect Calabrio’s commitment to helping enterprises deliver top-notch experiences to their customers.”
Contact centers are always grappling with a fluctuating labor pool and trying to maintain high service levels and manageable costs. Having the right technology is crucial to training, engaging, and retaining qualified agents who can deliver exceptional customer experiences.
With its ISG Buyers Guide™ for Agent Management, leading technology research firm ISG provides an in-depth assessment of how well available software providers support today’s contact centers’ efforts to manage and motivate their teams.
In the 2024 Buyers Guide, Calabrio was rated as an Exemplary provider and named a Buyers Guide Leader in the Reliability and Usability categories.
The Buyers Guide, which is structured to reflect the concerns of a well-crafted RFI/RFP process, evaluated technology vendors’ performance across a range of critical categories.
Download the full report to see how Calabrio stacks up against other providers—and learn more about how our reliable, easy-to-use solutions support more effective Agent Management.
Fill in the form to see the complete report.