Public and private organizations turn to WFO vendors when they need assistance in managing, optimizing and engaging employees while enhancing the customer experience. Over the past year, customer satisfaction trends have evolved dramatically—and Calabrio has positioned itself better than any WFO solution to meet these new challenges.
Commissioned by industry analyst firm DMG, the 2020-2021 Workforce Optimization and Market Report focused on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.
Calabrio received perfect scores in the following categories:
Download this report to review the latest updates for WFO organizations, including: