Finely crafted customer experiences can lead to indefinite customer retention, cross-sell/upsell opportunities and reduce overall customer churn and associated costs. No area knows this effort of keeping a stellar CX better than the contact centre.
Along with rapidly changing CX strategies, companies are increasingly turning to technologies to empower their contact centre agents, define and replicate best practices and find impactful trends in their customer bases.
A recent survey of senior CX and customer contact professionals uncovers top priorities in handling the ever-changing CX environment for 2019-2020.
Download the UK Customer Experience Decision-Makers' Guide 2019-20 to learn more about: