Speech analytics tools have proved invaluable for analyzing the vast amounts of unstructured information pouring into a contact center every day, as they can evaluate everything from call compliance to sentiment analysis, often in real time.
All of this information is essential for improving the customer experience and achieving better business outcomes.
Watch the webinar on-demand to learn:
- How a real customer saved millions of dollars and improved CSAT using AI behavioral analytics
- How real companies used analytics to improve and advance their contact center operations
- How to take your AI sentiment analytics to the next level
- How to use predictive and sentiment analysis to uncover insights
- How speech analytics can radically improve your real-time agent guidance
- How companies leverage speech analytics to navigate and thrive through crisis and recovery
