Emerging technologies, changing customer demands and evolving contact center philosophies are creating new expectations for contact center performance. They are also opening the door to new opportunities to perform. The best organizations will identify and leverage these opportunities to gain more actionable customer data, reduce customer friction and improve agent productivity. This session explores five specific recommendations for turning potential contact center burdens into customer-centric opportunities:
- What do customers want?
- What kind of contact center data can meet those demands?
- What technologies and initiatives will drive success?
- How can we sustain our elevated performance?
- What does success look like in practice?
Fill out the form to learn more about Calabrio's perspective on the above topics.
