Webinars On Demand

4 Contact Center Predictions for 2019

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As we bid farewell to 2018 and welcome 2019, it's an ideal time to reflect on the past year and set goals for the future, both personally and professionally. 

Have you taken a minute to think about what goals your contact center environment needs to accomplish in 2019?

Before you create and execute a game plan to accomplish those goals, watch our webinar to learn what the top 4 key contact center predictions for 2019 are—straight from Calabrio executives.

Watch, 4 Contact Center Predictions for 2019, to learn:

  • The role modern AI truly plays when optimizing your customer experience
  • What percentage of consumers still prefer phone interactions when engaging with your brand
  • How to utilize your omnichannel strategies to reflect the journey customers want to take



Brad Snedeker, Director of Innovation, Calabrio

With over 15 years in the industry, Brad has extensive knowledge of the contact center space. As Calabrio’s Director of Innovation, he ensures that customers have access to the best training available for Calabrio products. He works directly with users to develop new and innovative techniques to implement Workforce Optimization best practices. Workforce Management has been Brad’s primary focus for over 7 years.