Hype Cycle™ for Customer Service and Support Technologies, 2023

Gartner® recognizes Calabrio as a Sample Vendor for Customer Service Analytics.

Customer demands for high quality service is critical to the success of any enterprise organization. This year's Hype Cycle for Customer Service and Support Technologies shared, "Customer data and analytics is the most important priority for customer service leaders to achieve their goals in 2023."

Gartner Hype Cycle helps customer service and support technology leaders assess the maturity and risks of customer service and support technologies.1

Analytics and Workforce Engagement Management solutions are two innovations which Gartner rates as being a "High" benefit to industries in the next 2 to 5 years.

Download the report to see why Calabrio is a 2023 Sample Vendor and get insights into:

  • Why Customer Service Analytics are important
  • The business impact and drivers of Customer Service Analytics 
  • Key recommendations for evaluating customer service tools and capabilities

For a full analysis of customer service and support technologies, insights into these innovations, the rates at which they are evolving, and which vendors were recognized, download the full Gartner Hype Cycle for Customer Service and Support Technologies.



1Gartner Hype Cycle for Customer Service and Support Technologies, 2023, Drew Kraus, 25 July 2023.
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