3 Award-Winning Workforce Optimization (WFO) Analytics Success Stories


Three top brands dig into voice-of-the-customer interactions to deliver improved CX and share these insights across the business. 

In this Ebook, you will learn how:

  • AAA Northeast used Calabrio Desktop Analytics to detect an opportunity that resulted in a 53 second improvement to Average Handle Time
  • Delta Dental of Minnesota integrated Lean Six Sigma framework to drive call analysis, resulting in a 40% reduction in customer and agent effort
  • GreenPath Financial Wellness uncovered insights impacting marketing efforts and saw a 150% increase in demand from its target audience

Learn how you can identify insights and better understand the data in your contact center. 

Fill out the form to download the report.