Ebook

3 Award-Winning Analytics Success Stories

How Three Top Brands Innovate Their Customer Experiences by Understanding Complex Contact Center Insights

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The first annual Calabrio Analytics Competition bestowed honors upon three companies for the incredible work accomplished using Calabrio Analytics to improve and advance their contact center operations.

In this Ebook, we share how our 2019 competition winners—announced at Calabrio Customer Connect 2019—used Calabrio Analytics to see below the surface of their customer interactions and gain traction for a customer-focused transformation without losing sight of operational costs.