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2018 CCW Market Study: The Customer Experience


87% of customers would pay for a better customer experience, yet only 3% of customers are extremely happy with the experiences they receive today. New study shares revealing data bout the customer experience.

New research on what customers want - and whether organizations are delivering the experience they promise.


Many businesses are investing in making customer journeys seamless and easy, but are these efforts paying off? What do customers expect from companies they choose to spend their money with?

Download the 2018 CCW Market Study on Customer Experience to learn: 

  • How businesses are currently failing to meet the customers' expectations of customer service 

  • What service channels the modern customer prefers to use for communication with your brand

  • What percentage of customers would pay more to buy from a company that provides a great customer service experience

Is your business delivering on its customer service promises? Find out by filling out the form to download your copy of this special report now.