Ready to see what’s new in Calabrio ONE V10.4?
You’re not alone. When we gave a V10.4 sneak peek at Calabrio Customer Connect (C3) in September, many of you cheered in excitement!
Rachel Auer, product marketing specialist, and Mark Jenkins, manager, Calabrio Learning Center, give you a deeper dive into V10.4 and show how it can give you greater control and flexibility in your contact center. You’ll also get a thorough understanding of one of our most anticipated features, Advanced Reporting.
We’ve worked hard to make Calabrio ONE V10.4 easy, personalized and smart, incorporating changes suggested by our most valuable sounding board – you, our customers!
ABOUT THE SPEAKERS
Rachel Auer, Senior Product Marketing Specialist, Calabrio
Rachel Auer is a senior product marketing specialist at Calabrio, with a focus on Calabrio’s Workforce Management product. In her role, she develops product messaging and places a large focus on enabling the organization with content and training. Rachel has prior experience in product marketing at an enterprise B2B cloud software company.
Mark Jenkins, Manager, Calabrio Learning Center
Mark Jenkins has over 25 years of experience helping customers get the best value out of their technology investments. He has trained users around the world on everything from smartcards to mobile data solutions to, of course, workforce optimization. Mark has trained customers on all of Calabrio’s products and platforms. Mark takes pride in building a training team that is both engaging and highly skilled in the products Calabrio sells.