Smart contact center leaders know the tremendous value robust speech, text and desktop analytics provide to an organization. But how do you harness the power of this data and use it to make better, faster, more consistent data-driven decisions to protect and grow your business?
Register for our webinar to learn how to use contact center analytics to:
This hands-on webinar will explore real business uses cases that are universal to all contact centers, regardless of size or industry. From driving down call volumes to retaining customers, you’ll learn key strategies to use analytics to solve business problems, increase overall revenues and boost your bottom line.
Tammy Marinac is a Product Marketing Manager for Calabrio Analytics and Advanced Reporting. With more than 10 years of experience marketing telecom, web analytics, and investigative tools, Tammy has spent much of her career focused on customers in the government, legal, and healthcare markets. Tammy is happiest when she’s evangelizing software that changes the way people think about innovation.